PromSpark

Good questions

Everything you are wondering.

The honest answers on made-to-order timing, custom measurements, photo accuracy, returns, and whether this is a real brand.

Ordering

Made to order, without the mystery

How does made-to-order work?

You order, then we make it. Each gown is cut and sewn to your size after you place your order. This is why it takes 14-21 days, and why the fit path matters.

How long until my dress arrives?

Most gowns are crafted in 14-21 business days, plus shipping. Ordering for a specific date? Message us first so we can help confirm the timeline.

Is this a real brand or a dropshipper?

We design every style ourselves and work with production partners to make each order. No reselling other labels, no mystery middlemen.

Sizing

Fit and measurements

What if I am between sizes?

Choose Custom on most styles so the gown is built to your exact measurements. If you are unsure, ask for a fit check before ordering.

Will it actually look like the photos?

That worry is real. We use product images, fit notes, and support tools to reduce surprises, and fabric swatches can help you judge color in your own light.

Customization

Personal details

Can I change color or length?

Many made-to-order styles support selected color, length, sleeve, or embellishment changes, depending on the design and event timeline.

Can I return it?

Standard sizes: 14-day returns once checkout is active. Custom-measurement orders are final sale because they are built for your body alone.