Questions, answered
The details worth knowing before you choose.
Clear answers on timing, measurements, customization, product imagery, and returns.
Ordering
Order details, without the mystery
Where can I review order details?
Start with the product page: confirm color, size, price, images, and currently available options. Review order timing and shipping information before checkout, especially for a close event date.
How long until my dress arrives?
Order timing and carrier transit are separate. Review the current information at checkout and message us before ordering for a close event date.
How does Promspark make its gowns?
Promspark develops its own formalwear styles and works with production partners to make each order. Product, fit, and timing questions can be directed to our support team before ordering.
Sizing
Fit and measurements
What if I am between sizes?
Choose Custom on most styles so the gown is built to your exact measurements. If you are unsure, ask for a fit check before ordering.
Will it actually look like the photos?
That worry is real. We use product images, fit notes, and support tools to reduce surprises, and fabric swatches can help you judge color in your own light.
Customization
Personal details
Can I change color or length?
Eligible styles may support selected size or personalization requests. Availability depends on the design and current order timing.
Can I return it?
Review the current Shipping & Returns and Terms pages before ordering. Return eligibility can depend on the item, selected options, and the published policy.