Questions, answered
Dress and Order FAQs
Clear answers on timing, measurements, customization, product imagery, and returns.
Ordering
Ordering and delivery
Where can I review order details?
Start with the product page: confirm color, size, price, images, and currently available options. Review order timing and shipping information before checkout, especially for a close event date.
How long until my dress arrives?
Order timing and carrier transit are separate. Ask support to confirm production timing for your selected dress before ordering for a close event date; review shipping options at checkout.
How does Promspark make its gowns?
Promspark develops its own formalwear styles and works with production partners to make each order. Product, fit, and timing questions can be directed to our support team before ordering.
Sizing
Fit and measurements
What if I am between sizes?
Compare your current bust, waist and hip measurements with the size guide. Check whether your chosen style offers Custom Size, or contact support before ordering if you are unsure which option to select.
Will it actually look like the photos?
Review the selected color's product views and details before ordering. Lighting and screen settings can change how a color looks. Contact support if you need help confirming a shade or a design detail.
Customization
Personal details
Can I change color or length?
Eligible styles may support selected size or personalization requests. Availability depends on the design and current order timing.
Can I return it?
A standard-size dress not marked final sale may be returned for a change of mind if you request it within 14 calendar days after delivery and it meets the condition requirements. You pay return shipping; a 15% restocking fee is deducted and the original shipping charge is not refunded. Custom-size dresses are not eligible for change-of-mind returns; defects and applicable legal rights remain covered. Read Shipping & Returns for the steps.